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HELP! Error Message converting videos

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HELP! Error Message converting videos
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Inscrit le: 07 Mar 2018
Messages: 9
Localisation: london
Masculin Lion (24juil-23aoû)

Message HELP! Error Message converting videos Répondre en citant

Im working on a project using the Theta for immersive journalism, specifically about Selma, Alabama 150 years after the end of slavery and the Civil War, and 50 years after the Selma to Montgomery Voting Rights March. I have been attempting to convert the 360 videos using the Theta app and I get the same message each time: 
"Failed to convert video:(VCPE0000001, VCP)"
I am on a deadline for a project and tried to call support, but they told me they didn't know much about the camera (the tech hadn't ever seen one), asked if I had the latest firmware, software and then gave me a number to get the camera repaired. Is there anyone on this forum, or at Ricoh who could help me troubleshoot this issue? Getting a bit desperate!
I am using the Theta app 1.10.2 with the latest firmware. Theta M-15. My computer is a macbook pro 13" retina with 3Ghz i7 processor with Intel Iris with 1536 MB VRAM running OS X Yosemite 10.10.3 (14D136). I brought the images from the camera through Aperture.

Any help will be apprecited.

I didn't find the right solution from the Internet. 

Field Service Management System Video

Thank you. 


Mer 13 Juin - 06:55 (2018) Visiter le site web du posteur

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